FAQs

❓ Frequently Asked Questions (FAQs) – Mega Souq

1. Do you offer free shipping?

Yes! We provide free shipping on all orders across the UAE.

2. How long will delivery take?

Our standard delivery time is 3 – 5 business days across the UAE. Deliveries may take slightly longer in remote areas or during public holidays.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation message/email with tracking details.

4. What payment methods do you accept?

We accept Cash on Delivery (COD) and secure online payments through trusted gateways.

5. Can I return or exchange a product?

Yes. Please refer to our Refund & Return Policy. Items must be unused, undamaged, and in their original packaging.

6. Do you deliver outside the UAE?

Currently, we only deliver within the United Arab Emirates.

7. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately on WhatsApp: +971 56 446 9541 or email us at autoyaz7@gmail.com, and we will resolve the issue promptly.

8. Are all products genuine?

Yes, we source our products from trusted suppliers to ensure quality and authenticity.

9. How can I contact customer support?

You can reach us anytime through: